This policy aims to explain clearly, and in plain language some of the fundamental procedures and processes we have employed in order to protect your privacy, manage your personal information, and comply with the Australian Privacy Principles, the Privacy Act 1988, and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 ("Act").
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
We may collect information when you:
Visit or view our website;
update your online profile;
shop within a Fridge & Washer City store;
make payment using our secure credit card payment gateway. Credit card information collected through the online payment gateway is not retained by Fridge & Washer City Online. See Credit Card Payment Details and Security; or
Where information is provided to us about someone else (such as one of your directors or employees or someone with whom you have dealings) you must ensure you are entitled to disclose that information to us and that we may use and disclose such information for the purpose it was disclosed to us.
Fridge & Washer City Online complies with the Spam Act 2003, which deals with restrictions on sending emails.
As part of becoming a user of our site and opening an account, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
Account Users Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, and option on receiving updates and promotional material and other information.
Depending on the exact nature of our relationship with you, we may request that you provide some, or all of the following information:
Information that we may require to initially identify you, including your name, date of birth, home address;
information that we may require to confirm your identity, including your passport details, driver's licence number, Medicare card, business name;
information that we can use to contact you, including your telephone number, mobile number, email address, residential, shipping and billing addresses
interests and information about your transactions with us or our business partners, including the products and services we provide to you;
information that may assist us to confirm your credit history or financial status when you are considering a credit arrangement or finance, including your bank details, credit card details, loan and credit information where finance arrangements apply and purchase history or transaction details.
The information we will require will depend on the specific goods and services that we are providing to you. We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services or supply the goods that you require from us.
If you are accessing our products and services via our website, we may use technology to collect information as to your activities, including the IP address of your computer (or other devices), your web browsing history in our websites and transactional data including your payment histories.
You may access this information at any time by logging in and going to your account.
As part of the services that we provide to you, we may:
Disclose your personal information to our related entities, to our business partners, or any one or more of the Recipient Parties to allow them to inform you about a product or service that might be of interest to you;
contact you occasionally to inform you about a product or service that we believe you might be interested in; and
use personal information that we have collected to identify a product or service that we believe will be beneficial to you.
You may request that we do not disclose your personal information to facilitate direct marketing by another organisation and you may request that we provide you with the source of any personal information we use for direct marketing purposes. Any such requests will be actioned within a reasonable time frame, and you will not incur charges for either making such a request, or from us actioning such a request.
Fridge & Washer City Online uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Fridge & Washer City Online or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY™s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Fridge & Washer City Online.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure, including for the prevention of fraud and other criminal activities.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Fridge & Washer City Online provides content and services on a range of platforms (including social media networks) with interactive features to which you may contribute. If you post your personal information in publicly accessible places or social media platforms, your personal information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). Fridge & Washer City Online will not be responsible for the protection of your personal information you choose to publish this way.
If you provide a review or rating for a product available on one or more of our websites, you agree that we may publish part or all of your review or rating together with your first name and suburb.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.
We cannot guarantee that your personal information is totally protected, for example, from misuse or hackers. If you enter personal information on our website, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website.
This is particularly true for information you send to us via email, as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act and the Australian Privacy Principals.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
We take reasonable steps to ensure that:
The information that we collect about you is up-to-date, complete and accurate at the time of collection;
when we use your personal information, it is up-to-date, complete and accurate at the time of use; and
if we disclose your personal information, it is up-to-date, complete and accurate at the time of disclosure.
However, we will not be held responsible for events arising from unauthorised access to your personal information.
We will take reasonable steps to destroy or permanently de-identify personal information from our system which is no longer required by us.
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. This information may be aggregated and used in broader statistical analysis by us and our web monitoring service provider without identifying you as the source of the analysed data.
We will surrender a user's IP address if we suspect fraudulent activities.
If you reject cookies, you may still use our site, but your ability to use some features on the site will be limited.
Fridge & Washer City Online will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any cookies, tracking/web pixels or Google advertising products or features, unless it has robust notice of and the relevant party’s consent to that merger.
Third party cookies are sent by different organisations (such as businesses which provide content such as advertising) to the owner of the website you are visiting – so in this instance this means by organisations other than Fridge & Washer City Online.
Third party cookies are used on Fridge & Washer City’s website to enable remarketing and reporting for impression assisted visits, website conversions, user demographics and user interests.
The third party cookies we may use on our website include (but are not limited to):
Google Analytics: Fridge & Washer City Online uses Google Analytics, a web analytics service provided by Google Inc. Reports obtained from Google Analytics are used to help improve the efficiency and usability of Fridge & Washer City’s website.
Google will use the information transmitted to it for the purposes of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where it is required to do so by law or where such third parties process the information on Google’s behalf.
Google Analytics Advertising Features: Fridge & Washer City Online also uses Google Analytics Advertising Features. By enabling the Advertising Features, Fridge & Washer City Online enables or permits Google Analytics to collect data about the traffic to Fridge & Washer City Onine’s web site via the use of Google advertising cookies and identifiers, in addition to the data collected through the standard Google Analytics feature.
The Google advertising cookies are used to, among other things, select advertising for users based on what is relevant to them, to improve reporting on campaign performance and to avoid showing ads the user has already seen.
You can control the ads you see across Google services, like Search or YouTube and websites and apps that partner with Google to show ads at https://support.google.com/ads/answer/2662856
YouTube: We embed videos or insert links to videos from YouTube from time to time on our website. As a result, when you visit a page with content embedded from or linked to YouTube, you may be presented with cookies from these websites.
Facebook tracking / web pixel: The Facebook tracking / web pixel is a piece of code provided by Facebook that is placed on or within a website to alert Facebook when a trackable “event” is complete. This includes “events” that occur both online and offline (in our stores). For example, when a party clicks on a Facebook advertisement and then connects with website(s) of the party responsible for the advertisement, or when a party interacts with a Facebook advertisement and then completes a transaction in the store of the party responsible for the advertisement.
Fridge & Washer City Online makes use of this tracking / web pixel to run and facilitate the campaigns and competitions it runs via Facebook. The tracking / web pixel allows Fridge & Washer City Online to track the “events” that happen as a result of Fridge & Washer City’s Facebook advertisements.
You can learn more about Facebook’s data and privacy policies at https://www.facebook.com/about/privacy/update#
You can adjust how ads are targeted to you on Facebook by following the instructions provided by Facebook at https://www.facebook.com/help/568137493302217
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. You may also contact us by written request to PO Box 20, Bunbury Western Australia 6231 or e-mail to [email protected] with confirmation of your identity in order to access or confirm the personal information we are retaining on you. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In both these circumstances we will respond to you within a reasonable period after the request is made. If you wish us to correct your personal information and we refuse to do so then we will provide you with a written statement confirming the reasons for the refusal and the procedure to you to complain about the refusal.
We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site; http://www.privacy.gov.au/.
If you have any complaints in relation to the handling or use of your personal information, we ask that you please contact us. If your complaint is not satisfactorily managed, you have the right to take your complaint to the Information Commissioner. More information about the Information Commissioner can be found here: http://www.oaic.gov.au/privacy-portal/complaints_privacy.html. We will cooperate with any lawful and reasonable requests made by the Information Commissioner.
To contact us about how your personal information is handled, update your personal information details, or for any concerns you may have on our approach to privacy please write, telephone or email to:
Dorsett Retail Pty Ltd
PO Box 20
Bunbury WA 6231
T: +61 8 9722 4175
E: [email protected]
© Fridge & Washer City 2022