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Q. What COVID-19 protocols are Fridge and Washer City putting in place?

Fridge and Washer City takes the COVID-19 pandemic very seriously and has implemented the following changes to our click & collect process.

All of our staff and contractors are required to wash and sanitise their hands as well as sanitise any contact surfaces within the store on a regular basis.

We have implemented a zero touch policy. Please exercise the following when entering our stores:

Please have your ID ready to present and show a staff member, the staff member will not be required to handle your ID, they will only be required to sight it.

Our stores are equipped with advanced security cameras and the collection will be captured on camera, as a result, no signature will be captured at point of collection. We will not present you with any documents at point of collection, instead, we will email a copy of your Tax Invoice to the email address on your order.

If payment is required, then we will prefer you to use a contactless payment method. If a PIN is required then sanitiser will be available at all checkout points for use before and after using our EFTPOS terminals.

Cash will be accepted, however, the staff member will inform you at time of payment as to how they will handle your payment. Please do not try to make any physical contact with our staff.

Please maintain a distance of 1.5 meters between yourself and anyone else when queuing at our counters.

Q. Which stores is 'Click & Collect' available from?

Click & Collect is available from the following stores:

  • Joondalup Fridge & Washer City
  • Morley Fridge & Washer City
  • O’Connor Fridge & Washer City
  • Albany Fridge & Washer City

Q. What is 'Click & Collect'?

Click & Collect offers another shopping option, where you can purchase your goods online on the Fridge & Washer City website, then collect them at a time and store that is convenient for you (subject to product availability and store opening hours). Your goods are already paid for, so all you need to do is pick them up and you’re on your way.

Q. Do I pay extra to Click & Collect?

There is no charge for Fridge & Washer City Click and Collect.

Q: How will I know when my purchase is ready to be picked up?

You will receive an ‘Order receipt Confirmation email, once your transaction has been processed, following review, you will be sent a Tax Invoice and pickup confirmation. You may then collect your order, from your chosen participating Fridge & Washer City store, 2 hours following the receipt of the ‘Tax Invoice’ email. If there are any issues with your transaction, we will reach out to you via Phone first, and then email if we are unable to contact you via phone.

Q. How do I collect my order?

We’ll send you a Tax Invoice and Pickup email to let you know when it’s ready to collect from your nominated participating Fridge & Washer City store. You’ll need to show your Tax Invoice (Printed or Electronic) when you collect your purchase, along with a valid photo ID (like your passport, driver’s license, adult proof of age card or Keypass identity card) and the credit card you used for the purchase (if you used a credit card). Any friendly Fridge & Washer City team member will be able to help you with your pickup.

Q: The item I chose online is marked ‘Order In’, or ‘Call Store’ at the location I wish to collect from. What does this mean?

If the product you want is marked 'Order In' or ‘Call Store’ this means that the product you wish to purchase is not currently available for Click & Collect.

You can still complete your purchase and choose to Click & Collect when it arrives into stock or select a delivery option. If you choose to pursue this purchase option you will receive a Backorder email within 24 hours to let you know your item has been ordered, and when it is expected to be available.

Q: How long do I have to pick up my purchase?

Once you’ve been notified that your purchase is ready to be collected from your nominated participating Fridge & Washer City store, it will be held there for 21 days. If it’s not collected, the purchase will be cancelled and a full refund issued.

Q. Can someone else pick up my Click & Collect order?

You can nominate someone to collect the goods on your behalf when placing your order, by entering their name in the ‘Comments’ box, during Step 2 of the Checkout. This allows you to make a purchase for someone in any town or state where there is a Fridge & Washer City store, and they can collect it - all they will need is the order number and their valid photo ID (like your passport, driver’s licence, adult proof of age card or Keypass identity card).

Q. Can I change my Click & Collect order once it has been placed?

If you need to change the store you have chosen to pick up your order from, please contact our customer service team at [email protected] as soon as possible and we'll check stock availability for you. To protect your purchase, once an order has been placed we don't allow the person nominated to collect the goods to be changed. If you wish to nominate a different collector, you'll need to cancel the original order.

Q. Can I cancel a Click & Collect order?

If you need to cancel your order before you have collected it, email us as soon as possible at [email protected]

Q. What if the item goes on sale after I’ve purchased it?

You will always pay the lowest price at Fridge & Washer City. With our Lowest Price Guarantee, if you find a lower advertised price, on the identical item - we’ll beat it!

Plus, you can shop today with confidence, with our 60 Day Price Promise. If you see the same item cheaper elsewhere, within 60 days of purchasing, we’ll pay you 120% of the difference!

Terms and conditions apply.

Q. What if I change my mind when I collect my goods in-store?

Please advise a Fridge & Washer City team member in-store, and they will help you return or exchange any items.

Q: What if the products I wish to purchase are not able to be collected from my chosen Fridge & Washer City store?

If the products you choose online are not shown as being available from your preferred store, this means that your preferred location is low on stock, or does not range that product, please contact your local store.

Q: How can I get 2 Hour* Click & Collect?

Order online from Fridge & Washer City before 3pm on a regular trading day, and you will receive notification that your purchase is ready to be collected from your nominated participating Fridge & Washer City store in as little as 2 hours. *Terms and conditions apply.


Terms and Conditions

  1. For the avoidance of doubt, when you elect to use Click & Collect, you are purchasing from Dorsett Retail Pty Ltd; trading as Fridge & Washer City Online (30 100 205 329) whose registered office is at 59 Forrest Ave South Bunbury WA 6230. For your convenience, your purchase from Fridge & Washer City can be collected from your local participating Fridge & Washer City franchised store, or any other Fridge & Washer City store.
  2. Online purchases made on the Fridge & Washer City website are governed by these Terms and Conditions, and the Fridge & Washer City Terms and Conditions of Sale available here.
  3. 2 Hour Click & Collect is only available when:
    1. Your online purchase is finalised on a day on which your nominated Fridge & Washer City store is open for business;
    2. You are within range of a participating Fridge & Washer City store *see Participating stores
    3. is finalised a minimum of two (2) hours before your nominated Fridge & Washer City store closes for that day;
    4. is finalised before 3pm on that day (being 3pm at the location of your nominated Fridge & Washer City store);
    5. is categorised as being ‘In Stock’ during the purchase process;
    6. is not affected by an event outside the reasonable control of Fridge & Washer City; and
    7. is not categorised as ‘Order In’ or ‘Call Store’.
  4. Click & Collect may not be available for products marked as ‘Call Store’. Please contact your local store for stock information.
  5. Fridge & Washer City’s opening hours may vary from store to store. You will need to verify the opening hours of your nominated Fridge & Washer City store (including in relation to public holidays).
  6. To verify the opening hours of your nominated Fridge & Washer City store, use the Store Finder functionality on the Fridge & Washer City website, or contact your nominated Fridge & Washer City store.
  7. If your purchase is finalised after 3pm on a day that your nominated Fridge & Washer City store is open for business (being 3pm at the location of your nominated Fridge & Washer City store), your purchase will be attended to the next day that your nominated Fridge & Washer City store is open for business.
  8. If you make your purchase from Fridge & Washer City or seek to collect your purchase from Fridge & Washer City outside of the opening hours of your nominated Fridge & Washer City store, your purchase will be attended to the next day that your nominated Fridge & Washer City store is open for business.