Delivery | Fridge & Washer City
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Item Availability and Delivery

Our products can sell very quickly, especially sale items, so it’s possible some items could sell while you are browsing. Once you’re at the Fridge and Washer City checkout, however, you can generally be certain that the item will be available (subject to shipping requirements). If your purchase needs to be ordered in, a Fridge and Washer City team member will be in touch with you to advise availability and delivery. We offer a daily delivery service, excluding Sundays and public holidays. Our own agents deliver in Perth metro and some south west locations; all other deliveries are sent via our preferred courier service.

Pickup Information

Click & Collect information can be found on this page.

COVID-19 Protocols

Fridge and Washer City takes the COVID-19 pandemic very seriously and has implemented the following changes to our delivery process.

All of our staff and contractors are required to follow strict hygiene protocols and will sanitise their equipment and hands before and after every delivery.

Our delivery drivers are required to ask the following questions:

  • Have you or anyone else in your household exhibited any cold like symptoms in the last 7 days?

  • Have you or anyone else in your household returned from overseas in the last 14 days?

  • Do you wish for our drivers to leave your parcel in a secure location on your property?

If the answer is YES to any of these questions, our delivery staff will not enter your dwelling, and will leave your items in a secure location on your property. Photographic evidence and GPS tagging will be used to identify that the delivery has been completed.

Regardless of the answers to the questions above, we will not require a signature on delivery, nor will the driver be required to present you with any paperwork. This is to ensure that there is zero contact between you and our driver.

Please still have your ID ready to show a driver from a distance (no closer than 1.5 metres).

If our driver is unable to complete a delivery due to any health or security concerns then they will inform you and leave the property. Our staff will then reach out to organise another delivery (if possible) or a full refund.

Delivery – Perth Metro and Great Southern

Fridge and Washer City’s own metro delivery service covers from Mandurah in the south to Two Rocks in the north, and as far east as Northam, WA.

In the Albany & Great Southern Region, our drivers cover locations between Walpole, east to Jerramungup and north to Kojonup by arrangement.

For Metro and Great Southern delivery:

  • We will contact you within the next business day to arrange a suitable delivery date.

  • We notify you one hour before commencing the delivery via SMS, or phone if a mobile isn’t provided.

  • We deliver your purchase to a designated valid delivery address within the specified delivery area.

  • We unpack your product on request and take away any resulting packaging.

  • We locate your product and connect it to a desired location within your property (excluding dishwashers, see "Additional Services"), providing it is on the ground floor and there is no physical modification, cabinet work, plumbing work, electrical work or work that requires certification/licensing.

What isn't included?

  • Delivery to areas outside of the specified delivery locations.

  • Free delivery of items purchased at a physical store location.

  • Locating bulky goods to any other level other than the ground floor. Bulky goods are considered goods which require equipment to move it such as a trolley.

  • Removal and/or disposal of your old appliance.

  • Installation of dishwashers.

  • Installation of any appliance which requires cabinet work to install.

  • Re-delivery attempts where the first delivery was considered a failed delivery attempt.

Charges for Additional Services - please mention your requirements at checkout. 

  • Remove and/or dispose of your old appliance: $30

  • Locating goods to any other level other than the ground floor: $30

  • Installation of Dishwasher: call (08) 9301 5524

  • Delivery conditions / charges and dishwasher installations for Great Southern please call (08) 9841 7477

Extended Delivery Service

Fridge and Washer City can deliver goods to certain areas just outside of our Perth metro and Great Southern region for an additional fee. If your postcode falls into this category you will be presented with the option to purchase this service with a Fridge and Washer City Online Preferred Courier.

The delivery services in these areas are not daily and they can fill up quickly. A team member will be in contact within the next business day to arrange scheduling of your delivery. Delivery normally can be achieved within five business days or less. 

Delivery FAQ’s

How long does delivery take?

Fridge and Washer City’s delivery service operates Monday to Friday from 8am through to as late as 7pm. In order to optimise our delivery process and service all of our customers, we are unable to provide you with a specific time of the day for your delivery.

For deliveries made by our own trucks and drivers we guarantee to contact you and schedule delivery of your item within the next business day. Actual delivery times can vary depending on our delivery schedules. For deliveries made by our preferred courier; we guarantee to ship on the next business day. Shipping times will vary depending on your location, size and weight of the item(s).

What if it doesn't fit?

Dimensions of large items should be published online or in the catalogue; please check the measurements of your door or room to ensure they will fit. If the product doesn’t fit we will return your product and refund you in full providing that the product is not damaged and its packaging is still intact. A restocking fee of 15% may apply if the packaging is not intact.

What if I’m not present for the delivery?

The original customer with valid photo identification (or that person’s representative) must be present at the delivery address at time of delivery otherwise the delivery will be considered a failed attempt and you will need to arrange to re-schedule the delivery (charges apply) or pick the items up at the original dispatch location.

What if my delivery details change?

Please phone or e-mail customer service 48 hours before your scheduled delivery date. The contact details are provided on your invoice/receipt.

How much does re-delivery cost?

Re-delivery charges are dependent on the type of delivery service that you selected at the time of sale.

  • Metro or South-West Delivery (Our Trucks): $60

  • Extended Delivery Service (Our Trucks): The same rate you were charged for the original delivery attempt (amount varies).

  • Preferred Courier Service: The cheapest available Preferred Courier option (amount varies).

If you wish to return your product due to a failed delivery, we will happily refund you the amount of the product minus a $45 or 15% restocking fee (whichever is less).

Last Updated - March 2020

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