FAQ | Fridge & Washer City
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What are my payment options through the Online Store?

Purchases through the online store can be made in a variety of ways, including secure credit card (MasterCard, Visa, American Express and Diners).
You can also utilise your PayPal account to purchase online.
There are no fees for purchases with AMX or Diners

Is it safe to purchase online through fridgeandwashercity.com.au?

Shopping through fridgeandwashercity.com.au is safe and convenient. Our site utilises the latest security certificates (including extended validation) to ensure your 
information and data is kept secure.
Our full Privacy Policy can be seen here https://www.fridgeandwashercity.com.au/privacy-policy

Will I receive a Tax Invoice and purchase confirmation after purchasing online?

A tax invoice / purchase confirmation will be sent to you after your transaction is made and approved. Please ensure you check your emails to receive this tax invoice. 
The invoice will be sent from the following email address [email protected] - please place this in your address book to ensure it is not collected in your Spam filter or Junk folder

Do you offer Finance for Online Purchases?

Yes, with Fridge and Washer City’s range of interest free finance options, you can shop interest free on everything from cooktops to air-conditioners, vacuums to washing machines. And with our fast online application system, and easy in-store application process, you can be shopping interest free the very same day. You can find out more about our range of interest free finance options on our finance page.


Can I track my order online?

Items shipped via courier will be trackable in your My Account section. Your tracking number and details (where available) will be supplied to you on your shipping confirmation email after your order has been placed. Orders that are sent out via the Fridge and Washer City internal delivery service will not have tracking ability.

Can I Pick Up My Order In-store?

We do offer a pick-up in-store option through a selection of Fridge and Washer City stores. You may choose the Pick Up in-store option when purchasing the product. 
The product page allows you to see which stores have the product in stock and available for pick up.

What if I am not at home when you try and deliver my order?

You will be notified via an Attempted Delivery Slip if a delivery is attempted and we were not able to complete the delivery. This Attempted Delivery Slip will be left in your mailbox.
Deliveries are not able to be made to PO Boxes.
Please note: If a delivery re-attempt has to be made, there may be additional charges associated with the delivery. Items not claimed will be returned to our Warehouse.

Do you deliver to my area?

Fridge and Washer City will deliver to most areas within Australia. To quote your delivery, please utilise the Estimate Shipping feature within the product cart.
Our warehouse that services our national shipping is based in Western Australia, shipping costs to remote areas and areas outside of Western Australia may be higher than anticipated. You are able to get a shipping quote by entering your postcode in the shipping quote box in your cart. In some instances the item(s) you select may be too bulky to be shipped from WA and you will be presented with no shipping options. We apologise in advance and hope to be able to service your location in the near future.

How much is delivery?

We deliver to Perth Metropolitan area and selected South West locations * See Delivery Page for more information.

We do ship to areas outside of the area above, however they may incur additional shipping charges above the normal rate. 
You can get a shipping quote through the Estimate Shipping feature within the Shopping Cart.

More information on our delivery service can be obtained on our Delivery Services page.


Do your products come with a Manufacturer's Warranty?

All products that are sold through the Fridge and Washer City Online Store include their Standard Manufacturer Warranty.
For any Warranty queries relating to Fridge and Washer City Online purchases, you can e-mail us at [email protected] or call us on 1300 173 872.
You can also contact us if you require a copy of your receipt for Online purchases.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The ACL protects consumers by automatically giving them basic, guaranteed rights for goods they purchase (“Consumer Guarantees”) at no charge. For example, the ACL requires that, taking account of the nature of goods, the price, any representations made by the supplier or manufacturer and other relevant circumstances, the goods must be free of defects, do what they are meant to do, be safe, durable and acceptable in appearance and finish, be fit for any particular purpose that the consumer makes known and comply with any description given or any demonstration model used.
In the event of a breach of a Consumer Guarantee where there is a major failure of the goods, consumers are entitled to reject the goods and choose a replacement or refund and claim compensation for any reasonably foreseeable loss or damage suffered by consumers as a result of the failure. Where the failure does not amount to a major failure, consumers are entitled to have the supplier repair or replace the goods (at the supplier’s choice). Whether a specific failure breaches a Consumer Guarantee and a consumer is entitled to a remedy under the ACL will depend on the circumstances.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect in the circumstances, given factors including the cost and quality of the goods, the use made of the goods or any representation made by the supplier or manufacturer. Consumer Guarantees may continue even at the expiry of the Manufacturer’s warranty for the goods. The exact amount of time that Consumer Guarantees last in the case of a specific purchase varies depending on the circumstances.
Consumers with a claim for breach of a Consumer Guarantee should contact the supplier of the goods at first instance. If You are unable to reach resolution with the supplier as to the remedy, You should seek independent advice and/or contact the ACCC or Your state/territory fair trading body.


What is a Back Up Plan?

Fridge and Washer City offers the option of a Back Up Plan for most purchases.

Please see the following link for details for the Back Up Plan. 



What is the Refund Policy for the Fridge and Washer City Online Store?

Fridge and Washer City understands that that sometimes when you make a purchase, you get it home and it's not quite right
We are more than happy to provide a refund should the goods you purchased:

- Be faulty or unsafe
- Do not match the sample or description
- Do not do what we said it would
- Do not do what you asked for

We unfortunately cannot provide a refund should you simply change your mind.
Please email [email protected] to discuss returning the products, as we are not able to accept returns in-store.

Please ensure you keep your Tax Invoice as proof of purchase.
Our full refund policy can be viewed here https://www.fridgeandwashercity.com.au/returns-policy

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